> ## Documentation Index
> Fetch the complete documentation index at: https://help.verbosec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Starhost Troubleshooting: Fix Common Hosting Issues

> Resolve common Starhost issues including domain errors, SSL problems, deployment failures, and site downtime with step-by-step solutions.

Most issues with Starhost sites have a straightforward fix. This guide covers the most common problems you might encounter — from domains that aren't resolving to deployment failures — with clear steps to get things working again. If you work through the relevant section and the problem persists, contact [Starhost support](https://mystarhost.com/support).

<Tip>
  Before you start troubleshooting, check the Starhost dashboard status page for any ongoing platform incidents. An outage on Starhost's end may be the cause of the issue, and you won't need to change anything on your side.
</Tip>

## Common issues

<AccordionGroup>
  <Accordion title="My domain isn't resolving">
    If your custom domain isn't loading your site, work through these steps:

    1. Open your Starhost dashboard and go to **Site Settings → Domains**. Confirm that the domain is listed and shows a **Verified** status. If it shows **Pending**, verification hasn't completed yet.
    2. Log in to your domain registrar and check that the DNS records exactly match what Starhost provided — watch for typos, extra spaces, or missing subdomains.
    3. Check that you saved the DNS changes at your registrar after adding or editing the records.
    4. Wait for DNS propagation. Changes can take up to 48 hours to fully propagate, though most complete within a few hours.
    5. Use a tool like [dnschecker.org](https://dnschecker.org) to check whether your DNS records have propagated across different regions.

    If your domain is verified in the dashboard but still not resolving after 48 hours, contact [Starhost support](https://mystarhost.com/support).
  </Accordion>

  <Accordion title="SSL certificate shows an error">
    An SSL error in the browser usually means the certificate hasn't been provisioned yet or there's a mismatch with your domain configuration:

    1. Check that your domain is fully **verified** in the Starhost dashboard under **Domains**. SSL provisioning only starts after verification.
    2. If your domain was just verified, wait a few minutes — certificate provisioning usually completes quickly.
    3. Clear your browser cache and try loading the site again in a fresh private/incognito window.
    4. Make sure you're accessing the site at `https://yourdomain.com` and not a cached `http://` version.

    If the error persists for more than 30 minutes after domain verification, contact [Starhost support](https://mystarhost.com/support).
  </Accordion>

  <Accordion title="My deployment failed">
    If a deployment doesn't complete successfully, check the following:

    1. Open your site in the Starhost dashboard, go to **Deployments**, and click the failed deployment to view its **deployment log**. The log shows exactly where the process failed.
    2. Check that your files don't exceed the file size limits for your plan. Very large individual files or total upload sizes can cause failures.
    3. Verify that your files are in supported formats. Starhost hosts standard web files (HTML, CSS, JavaScript, images, fonts, and similar assets).
    4. If you're using Git integration, confirm that the branch you've configured is correct and that the repository is accessible by Starhost.
    5. Try uploading again — transient network issues can occasionally interrupt uploads.

    If deployments are consistently failing without an obvious cause in the log, contact [Starhost support](https://mystarhost.com/support).
  </Accordion>

  <Accordion title="My site is showing the wrong content">
    If your site is displaying outdated or unexpected content after a deployment, try these steps:

    1. **Clear your browser cache.** Your browser may be serving a cached version of the page. Try a hard refresh (`Ctrl+Shift+R` on Windows or `Cmd+Shift+R` on Mac), or open the site in a private/incognito window.
    2. Open your Starhost dashboard and go to **Deployments**. Check that the deployment with your latest changes has a **Published** status. If it's still in **Preview**, click **Publish** to make it live.
    3. Confirm you uploaded the correct version of your files. If you uploaded the wrong build, use the **Rollback** feature to restore a previous deployment, then re-deploy the correct files.
    4. If you're using a CDN in front of Starhost, purge the CDN cache to ensure the latest version is being served.
  </Accordion>

  <Accordion title="I can't log in to my account">
    If you're having trouble accessing your Starhost account:

    1. Double-check that you're entering the email address associated with your Starhost account.
    2. Click **Forgot password?** on the login page at [mystarhost.com](https://mystarhost.com). Enter your email address and follow the link in the reset email.
    3. Check your spam or junk folder if the password reset email doesn't arrive within a few minutes.
    4. If you signed up via a third-party login (such as Google), make sure you're using the same sign-in method you used when you registered.

    If you've lost access to the email address on your account, contact [Starhost support](https://mystarhost.com/support) to verify your identity and recover your account.
  </Accordion>
</AccordionGroup>

## Contact support

If you've worked through the relevant troubleshooting steps and your issue isn't resolved, the Starhost support team is here to help. Reach out through the support page and include as much detail as possible — your site URL, the steps you've already tried, and any error messages you're seeing will help the team respond faster.

<Card title="Contact Starhost Support" icon="headset" href="https://mystarhost.com/support">
  Get help from the Starhost team for any hosting issue not covered here.
</Card>